1. Shipping Locations

• Domestic Shipping:

  We ship across all states and union territories in India.

• International Shipping:

  We deliver to select countries. Please contact our support team before placing an international order to confirm serviceability.

2. Dispatch Timeline

• Orders are usually dispatched within 1–2 business days after successful payment and prescription verification (if required).

• Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

• Metro Cities (India):

  2–4 business days

• Other Locations in India:

  3–7 business days

• International Orders:

  7–15 business days (depending on customs and country-specific policies)

Delivery times are estimates and may vary due to external factors like courier delays, weather conditions, or regulatory restrictions.

4. Shipping Charges

• Domestic Orders:

  Free shipping on orders above ₹999. A standard shipping charge applies to orders below this value.

• International Orders:

  Shipping fees are calculated based on weight, destination, and carrier. Any customs duties or taxes in the destination country must be paid by the customer.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can use this to monitor the delivery status in real-time through our courier partner's portal.

6. Packaging

All orders are securely packaged to ensure products arrive in perfect condition. Sensitive medicines are shipped with appropriate temperature control and labeling, where applicable.

7. Delivery Delays

While we aim for timely delivery, delays may occur due to:

• Incorrect or incomplete shipping address

• Local lockdowns or health emergencies

• Courier company backlogs

• Force majeure events (strikes, floods, natural disasters)

In such cases, we will keep you informed and ensure your order reaches you as quickly as possible.

8. Undelivered Orders

If an order is undelivered due to incorrect address or repeated failed delivery attempts, it will be returned to us. Re-shipping may be possible upon confirmation and additional shipping charges.

9. Customer Support

For any shipping-related queries, please contact:

Email:

[email protected]

Phone:

+91-7200025560

Hours:

Monday to Saturday, 9:30 AM – 6:00 PM